Key Quality and Safety Measures
One GRMC strategic focus is to create a culture that emphasizes constantly improving quality, safety, and service excellence in a measurable way, serving as a model for hospitals nationwide.
GRMC’s board of directors and administration have set a priority to advance major quality and patient safety initiatives and improved communication programs, including participation in or adherence to:
- GRMC Patient Satisfaction Report
- Patient Safety Tips
- Condition H
- Partnership for Patients
- Institute for Healthcare Improvement’s 5 Million Lives Campaign
- Hospital Quality Alliance
- Rapid Response teams
GRMC also will continue its commitment to Compassion in Action, a customer service program to create and embrace a service excellence journey to build patient loyalty, foster teamwork, and celebrate the joy of caring.